nagad 77's Privacy Policy

nagad 77 takes the privacy of its users very seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use nagad 77's website, mobile application, or any related services, and for what purposes that information is used.

This policy applies to all users of nagad 77's services — both registered members and unregistered visitors. By accessing the platform, you are considered to have accepted the terms of this policy.

This privacy policy is an integral part of our Terms and Conditions. In the event of any conflict, the Terms and Conditions shall take precedence.

nagad 77 collects user information in two main ways — directly from you and automatically through technical methods.

2.1 Information Collected Directly

Information is collected directly from you when you carry out the following actions:

• Account registration: full name, date of birth, email address, mobile number, and your chosen username
• Identity verification: copy of national ID card or passport and a photo (as part of the KYC process)
• Transaction information: mobile banking numbers used for deposits and withdrawals — bKash, Nagad, Rocket, or Upay
• Support contact: messages and attachments you send via live chat or email
• Optional information: occupation, preferred game category, or promo code — if you choose to provide them

2.2 Automatically Collected Information

When you use the nagad 77 platform, the following information is logged automatically:

• IP address and unique device identifier (device ID)
• Browser type, version, and operating system information
• Login time, session duration, and a list of pages visited on the site
• Referral source — where you came from when you arrived at the site
• Cookie and local storage data (details in section 5)

nagad 77 uses collected information only for specific and lawful purposes. No information is processed unnecessarily.

3.1 Providing and Operating Services

• Account creation, login verification, and secure transaction processing
• Connecting with mobile banking services to confirm deposits and withdrawals
• Determining eligibility for bonuses and promotions, and distributing rewards
• Tracking progress in the VIP program and calculating weekly cashback

3.2 Security and Fraud Prevention

• Detecting suspicious login or transaction activity
• Preventing attempts to create multiple accounts
• User identity verification (KYC) and age confirmation
• Blocking cyberattacks and unauthorized access

3.3 Communication and Support

• Responding to your support requests and resolving issues
• Sending important service-related notifications — such as transaction confirmations or policy changes
• Informing you about bonus and promotional offers with your consent

3.4 Service Improvement

• Analyzing site performance to improve the user experience
• Assessing demand before launching new game categories or payment methods
• Identifying and resolving technical errors

nagad 77 does not sell your personal information to any third party for commercial purposes. However, information may be shared in specific cases necessary for operating the service.

4.1 Service Partners

Only the minimum required transaction information is shared with trusted third parties for payment processing. These parties are bound by strict confidentiality agreements and may use the information they receive only to provide the designated service.

4.2 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a government authority under the applicable laws of Bangladesh. In such cases, we will provide only the minimum information required.

4.3 Game Providers

Game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe operate within their own technical environments. Only the minimum technical data needed to run a game session may be sent to their servers — however, your personal or financial identity is not shared with them.

Cookies and similar technologies are used on the nagad 77 website and app. These store small data files in your browser or on your device.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the site — maintaining login sessions, retaining shopping cart information, and security verification. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferred language, page layout, or login information. They make your experience easier and more personalized.

5.3 Analytics Cookies

Analytics cookies are used to understand which parts of the site are used most or where problems occur. The data collected is aggregated and anonymized — no specific individual can be identified.

You have control over accepting or rejecting cookies by changing your browser settings. However, disabling certain essential cookies may affect some functionality of the site.

nagad 77 has put in place industry-standard technical and administrative measures to ensure the security of your information.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — every data exchange on the site is encrypted
• Stored sensitive information (passwords, payment details) is protected with strong encryption
• Firewalls and intrusion detection systems are active at all times
• Regular security audits and vulnerability assessments are conducted

6.2 Retention Period

Your information is stored while your account is active. Even after account closure, certain information may be retained for a specified period due to legal obligations or dispute resolution requirements. Once no longer needed, information is securely deleted or anonymized.

6.3 Employee Access Controls

nagad 77 employees are given access only to the information necessary to carry out their responsibilities. All employees have received privacy training and have signed confidentiality agreements.

As a user of nagad 77, you have the following rights over your personal information.

7.1 Right to Access

You may at any time find out what information nagad 77 holds about you. This request can be made through the support team.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to have it corrected. Corrections can be made through account settings or via support.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You can contact the support team directly to stop receiving marketing communications or to object to the processing of your information for specific purposes.

For more details on responsible gaming and managing your account, please read our Responsible Gaming Guidelines.

All services on nagad 77 are exclusively for users aged 21 and above. We do not knowingly collect or process any personal information from minors.

Age verification is mandatory at registration. If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted.

If a parent or guardian believes their child has registered on our platform, please notify our support team immediately — we will take the necessary steps promptly.

nagad 77 reserves the right to update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, the addition of new technologies, or changes in legal requirements.

If any significant changes are made, we will notify registered users by email or through a platform notification. Continuing to use the platform after changes are made will be taken as your consent to the updated policy.

The latest version of this policy will always be available on this page. The "Last updated" date shown at the top of the page will tell you when the most recent change was made.

To get a general understanding of our operations and policies, visit our About Us page.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

For general inquiries, check our FAQ section — detailed answers to many common questions are provided there.